Position: Accountant
Report To: Chief Financial Officer
Functions: The Staff Accountant prepares and maintains a complete set of records of clinic financial transactions and coordinates the preparation of financial statements. Responsibilities involve preparing reports and maintaining records of financial transactions, preparing schedules, and otherwise assisting with data needs for annual audits, and responding to general financial data requests.
FLSA Status: Exempt
Primary Duties and Responsibilities
The Staff Accountant will be responsible for performing certain special projects and month-end tasks, including but not limited to:
- Prepare reports for various grants and contracts as well as monitor the expenditures in accordance with grants and contracts.
- Ensure transactions are in accordance with GAAP and internal policies and procedures are followed and communicate exceptions to management.
- Process A/P on a weekly basis.
- Process Payroll on a bi-weekly basis.
- Perform monthly P&L analysis and investigate variances.
- Perform monthly credit card receivable reconciliation.
- Assist in budget preparation.
- Perform all other duties as assigned.
Education: Bachelor’s degree in accounting or in a closely related field.
Experience: 2+ years accounting experience preferably in a health care environment.
Specific Requirements
- Working knowledge of automated general ledger systems, preferably Abila/MIP Fund Accounting.
- Must possess comprehensive and solid knowledge of the Generally Accepted Accounting Principles (GAAP) and other accounting guidelines.
- Good attention to details and work independently.
- Proficient in Excel, Word, Teams, and Microsoft Outlook.
Title: Certified Medical Assistant
Responsible To: Chief Medical Officer
Classification: Full Time – Hourly
Salary Range: Negotiable within an established range
Job Location: Atlanta, GA
Job Summary: The purpose of this position is to provide clinical support to the medical team for continuum of care of each HEAL patient. The Medical Assistant (MA) is to make patients and their needs a primary focus of one’s actions. To develop and sustain productive patient relationships, actively seeks information to understand patient circumstances, problems, expectations, and needs. The MA builds rapport and cooperative relationship with patients, considers how actions or plans will affect patients and responds quickly to meet patient needs and work to resolve any associating problems.
Essential Functions:
- Collect and record subjective and objective data (i.e., chief complaint, vital signs, height, weight, lab specimens and other department specific measurements).
- Highly skilled in phlebotomy, lab specimen collections and processing.
- Electronic Medical Record (EHR) documentation proficiency.
- Triage and process all messages from patients and co-workers to providers in a timely manner.
- Maintain clean, organized and stocked exam rooms with supplies and equipment necessary for exams and minor procedures.
- Appropriately administer injections (IM, SQ, ID) and assist in minor procedures
- Maintain exceptional customer service and phone etiquette with customers and co-workers.
- Call in prescriptions to pharmacies and authorize drug refills as directed by provider
- Educate patient by providing medication and diet information as instructed by provider.
- Prioritizes patient’s needs and triages patients either in person or via telephone and implements proper course of action in accordance with established protocol/guideline or in consultation with provider.
- Maintain safe, secure and healthy work environment by following and enforcing standardize procedures and complying with HIPPA regulations.
- Maintain patient confidence and protect operation by keeping patient care information confidential.
- Maintains medical supplies by inventorying stock, placing orders and verifying receipt.
- Maintains the integrity of the Healing Community Center by adhering to professional standards, policies and procedures, federal, state, and local requirements.
- Assist with effectively implementing the Patient Assistance Program.
- The Patient Assistance Program provides medication assistance for individuals with challenges paying for some or all of their prescription medications.
- Effective implementation of this program requires collaboration with the ordering provider and the Patient Support Service Assistant (PSSA) to ensure that medications are ordered, refilled, verified and made available for patient to retrieve in a timely manner.
- Leads health care team by influence and role modeling excellent service, innovation and providing outstanding support for physician practices and overall HEAL quality standards of practice.
Basic Qualifications:
Experience
- Minimum of 1 year of clinic setting experience preferred.
Education
- Completion of an accredited Medical Assistant Training program
License, Certification, Registration
- Certified Medical Assistant
- BCLS certified
Additional Qualifications:
- Demonstrate excellent customer service and organization skills, verbal communication, team work, conflict resolution, customer focus, and the ability to understand Heal Community Center customer needs.
- Ability to work half day Saturday clinic hours.
Position: Director of Medicine (DOM)
Reports To: Chief Executive Officer (CEO)
FLSA Status: Exempt
Primary Functions:
- The Director of Medicine (DOM), under the supervision of the Chief Executive Officer (CEO), is responsible for the overall medical decision-making, and the clinical operations and management oversight of HEAL. The DOM will:
- Work closely with the Chief Operations Officer (COO), the Chief Finance Officer (CFO), and the Chief Information Officer (CIO) in carrying out the Mission, Vision and operations of HEAL as directed by the CEO.
- Develop a robust Program Development Plan and oversee the expansion of medical services and programs pursuant to Governance and Administration Strategic Plans, and the promotion of HEAL medical providers, services and programs.
- Attend monthly Board of Directors Meetings to support the CEO, provide written monthly medical operations reports, and ensure actions are properly documented in the minutes of the Board of Directors meetings.
- Serve on the Board of Directors (BOD) Quality Assurance/Improvement Committee and under the leadership of the Board Chair; provide the BOD quarterly QA/QI written reports. Also engage committee in review of the QA/QI Policy and Procedure Manual every two years for their review and voter approval, and ensure actions are properly documented in the minutes of the QA/QI Committee meetings.
- Oversee the accuracy and compliance with all federal, State and local statutes and regulations required by HRSA relative to the Credentialing and Privileging of providers, including the required due diligence on the part of HEAL prior to their hiring; recommendation to the CEO for their hiring; and documentation and submission to the BOD of Provider Credentialing Packets for a vote and approval request.
- Provide direct supervision of all Medical and Health Services Department Directors, and overall supervision of all licensed Medical Providers (e.g., Physicians, Physician Assistants, Nurse Practitioners, Mental & Behavioral Health Professionals, specially contracted Physician Supervisors, and others).
- Provide direct supervision of the Director of Nursing, and overall supervision of all clinical support staff, including the review and approval of all credentialing compliance required by all clinical support staff.
- Oversee the ongoing clinical data collection and management procedures to ensure the quality and accuracy of the submission of the annual HRSA Uniform Data System (UDS) Report.
Responsibilities:
- DOM will provide a minimum of 3 days per week in the provision of medical care to HEAL Center patients within the field of licensed expertise of the DOM. The DOM’s time will be 0.4 FTE administrative and 0.6 FTE patient care. However, the amount of service periodically could and will be adjusted, reduced or increased, based on a variety of factors, including clinical utilization need, periodic internal and/or external responsibilities, and/or unforeseen conditions and business reasons.
- DOM will be responsible for the Health Care Plan for the organization.
- Develop Monthly Medical Provider Schedule to be reviewed and approved by CEO. Develop policy whereby Department Directors or Providers may change without written approval by CEO.
- Develop and manage mandatory Provider Peer Review process with findings reported to CEO and the Quality Improvement/Quality Assurance Committee;
- Participate in and support the Assistant Director of Clinical Quality with monthly mandatory Quality Improvement/Quality Assurance Committee;
- Oversee Provider discussion of problematic Peer Review Findings and recommend corrective actions that might include variant options, including additional training, supervision and/or dismissal. DOM will present an appropriate recommendation to the CEO if dismal is deemed warranted, and upon approval by the CEO for termination, the DOM will bring the matter to the Board of Directors for final ratification and action.
- Work in tandem with the Chief Operations Officer (COO) who is responsible toward cohesive administrative operations, including program revenue cycle management and business development.
- Work in tandem with the Chief Finance Officer (CFO) who is responsible toward cohesive financing and accounting operations, including budgeting, fiscal management and contract and grants oversight.
- Work in tandem with the Chief Information Officer (CIO) who is responsible toward cohesive information technology and management operations, including infrastructure maintenance, and network and Electronic Health Records (EHR) administration.
- Contribute to the oversight of the annual submission of the UDS Report and conduct comprehensive review of findings. In concert with the Assistant Director of Clinical Quality, QA/QI committee and Providers, develop strategic actions derived from evidenced-based prevention and clinical intervention for HEAL Center patients, service users and the community at large.
- Develop and maintain working relationships with collaborative clinical partners, including health care institutions and community-based organizations; and private and public businesses that promote the mission and goals of HEAL.
- In collaboration with the Senior Management Team, oversee utilization management and develop and implement as appropriate ongoing utilization management alliances and partnerships.
- Supervise the Director of Nursing to ensure that appropriate clinical policies and protocols are operationally adhered to relative to departments following medication protocols, including the ordering of specified amounts within allocated timeframes, and utilizing local pharmacies with demonstrated stock availability.
- Assume any other duties as assigned.
Required Qualifications: (Knowledge, Skills & Abilities)
- Minimum of 5 years of related experience and/or training; or equivalent combination of education and experience in senior clinical management position in a health center and/or hospital setting.
- Minimum of 3 years clinical management and leadership experience with knowledge of Federally Qualified Health Centers (FQHCs); preferably within an FQHC;
- Strategic and creative thinker and planner with excellent clinical and business acumen;
- Ability to work within collaborative and partnership Senior Management Team management staffing model;
- Prepare and monitor Clinical budget development and management in concert with Financial Department Accountant;
- Strong direct clinical supervision skills with Clinical Providers, including Physicians, Dentists, Physician Assistants, Nurse Practitioners and a variety of clinical support staff.
- Knowledge and experience with HRSA clinical operations policies and procedures;
- Collection and review of UDS healthcare outcome data; analysis and reporting; assessment of outcome health indices and development of clinical and intervention strategies that enhance target population to identified preventive and intervention clinical modalities;
- Working knowledge of Quality Assurance Policies and Procedures;
- Ability to contribute clinical knowledge and practice in concert with Board of Directors
- Strategic Planning Committee;
- Ability to implement HRSA Peer Review Policies and Procedures;
- Senior management supervisory experience and team building experience;
- As deemed necessary develop and implement internal clinical staff assessment, training and teaching modules as deemed appropriate to identified need.
- Ability to travel to the various HEAL satellite sites within the city of Atlanta for clinical oversight and management; and inter and intra-State for business meetings and training opportunities.
- Strong ability to multitask and organize workload for efficient use of time;
Education:
- Licensed Physician within primary care medical discipline;
- Ability to Meet FQHC, Federal, State and Local Credentialing and Privileges Requirements prior to hiring.
Physical Demands / Working Conditions:
General office/clinic conditions are pleasant; good, clean working conditions where accident and hazards are negligible; may require moderate lifting, pushing or pulling objects up to 10 pounds pounds. Clear diction and acute hearing are necessary for effective communication with staff, patients and the general public.
Position: Family Medicine Physician
Reports to: Medical Director
Functions: The FM Physician in accordance with established protocols, is primarily responsible for providing medical care for the patients of HEALing Community Center. In addition, the FM Physician may be directed to perform other duties as directed by the Medical Director within the requirements of contractual agreements and in accordance with licensing, State and Federal funding agencies and other regulatory requirements, and in accordance with the policies and procedures established by the HEALing Community Center Board of Directors. The person in this position will coordinate and navigate medical care, advocate for systemic health, and motivate and assist people to prevent acute and chronic disease. Additional duties include outreach activities to patients and families, engage patients with motivational interviewing and goal setting. The FM Physician will collaborate and communicate effectively with a multidisciplinary team to effectively coordinate patient care and create a comfortable and exceptional patient experience.
FSLA Status: Exempt
Responsibilities:
- Provide comprehensive primary healthcare and medical services to patients including ordering laboratory and radiology tests, referring patients to specialist when appropriate, analyzing medical data to diagnose conditions and propose treatment and providing direction to patients regarding lifestyle changes and treatment to improve health.
- Expand HEALing Community Center’s health community outreach and education services by assisting with the planning, organizing, and implementation of medical outreach events and activities within the community.
- Assist in coordination of processes to identify high-risk patients and enroll them in the health services program. Supports the expansion of the program by developing and consistently updating the tracking process of logged individual patient and community contacts.
- Ensure the success of the outreach program by collecting engagement data and submitting regular monthly reports on patients served and community connections.
- Work with Primary care providers and Medical Director to help improve health services for children and pregnant women.
- Links patient to appropriate community resources for health and health-related services consistent with regulatory, contractual and corporate requirements.
- Cultivates relationships with referral sources and multi-disciplinary team that includes, but is not limited to medical, dental, prenatal providers, case managers, outreach staff, call center staff and community partners.
- Assume quality of care for all patients of HEALing Community Center.
- Adhere to the highest standard of medical practices, ethics and professionalism at all times.
- Assist the Medical Director in establishing medical policies, quality improvement procedures, evaluating current practices, and make recommendations.
- Recommend changes in all clinical areas or in general to improve patient flow, medical record, medical billings, and appointment practices.
- Supervise, direct, train, and educate medical ancillary staff as well as mid-level providers, to perform their duties when necessary to understand policies, procedures, and protocols.
- Maintain an affiliation with the professional groups, medical associations, and medical organizations, as per policies and procedures established by HEALing Community Center and represent HCCOH at all meetings of these associations and organizations whenever possible or as directed by the Medical Director.
- Provide “emergency call” as scheduled by the medical director in accordance with protocols established in that regard and common and standard practices.
- Participation in community health events, such as school screenings, health fairs, social and community events, etc.
- Must become familiar with federal, state, and local funding agencies’ rules and regulations in providing special medical services to certain classes of recipients of services.
- Become familiar with federal and state medical health programs and their requirements.
- Assist in developing the medical care plan for HEALing Community Center and recommend changes as necessary.
- Performs other duties as directed by the Medical Director.
Additional Duties:
- HIPAA compliance – Responsible for maintaining abreast of and in compliance with all HIPAA regulations and requirements. Treats all member information confidential.
- Ensure compliance with all local, state and federal regulations.
- Participate in QA/QI activities including chart and peer review and contribute towards the overall performance improvement of the organization.
- Required to learn and use the Electronic Health Records and Practice Electronic System and its components. As required by the job functions and highlighted in the Policies and Procedures. These components include AthenaNet, and other electronic features, as they are developed and implemented, as applicable to work environment.
- All employees will participate in Patient Centered Health Home Model HEALing Community Center.
Qualifications:
Education and Experience
- MD from an accredited institution
- Successful completion of an accredited Family Medicine Residency with preferable 2 years of clinical practice experience
- Current American Board of Family Medicine (ABFM) certification or be board eligible
- GA medical license or GA medical license eligible
- Current DEA License
- Current BLS for healthcare or ACLS for healthcare
- Current minimal CME hours to maintain license and board certification after residency
- Knowledge of the Spanish language is helpful
- Familiar with FQHC is preferred
- Must be able to travel to various sites if needed
Essential Functions:
- Diagnose and treat problems with a patient’s health
- Provide instruction and education of all entities of medicine that affect the patient’s overall health
- Perform examination of patients, formulation of differential diagnostic plans, defines and develop appropriate treatment plans, in a manner which meets patient care needs as well as industry and State standards
- Defines and orders required diagnostic testing as well as generating appropriate subspecialty referrals
- Keeping accurate patient records in EHR
- Keeping current with organized medicine and continuing education practices and CME’s
- Adequately perform all clinical duties within the scope of the family medicine scope and in compliance with GA law.
- Interest in design and evaluation of efficiency of a medical program in a community health center setting.
- Authoritative knowledge of the practice and techniques of medicine as a family practitioner in a community health center is highly desirable.
- Ability to relate to the public regardless of ethnic, religion and economic status.
Key Competencies:
A thorough and methodical approach to patient-centered care, communication, patience, good ethical grounding, critical thinking, active listening, monitoring, complex problem solving, and decision making; excellent verbal and written communication, and good judgement.
POSITION: Nurse Practitioner
REPORTS TO: Chief Medical Officer
FUNCTIONS: HEALing Community Center’s Nurse Practitioners are licensed professional who are responsible for managing health problems and health care for the patients in accordance with State of Georgia rules and regulations. NPs shall exercise the requisite standard of care, defined as the exercise of at least that degree of skill, care and diligence as would ordinarily be rendered by advanced practice registered nurses, which include assessment of health status, diagnosis, development and implementation of treatment plans, plan of care, and evaluation of patient status.
RESPONSIBILITIES
- Functions independently to provide health services consisting of health promotion, health screening, management and treatment of acute episodic illness and management and treatment of stable chronic diseases, in addition to, physical for complex acute, critical, and chronically ill patients.
- Orders and interprets diagnostic and therapeutic tests, lab work, x-rays, medical devices, medical treatment, and diagnostic studies, when necessary, in the management and treatment of such acute illnesses or stable chronic illnesses relative to patient’s age-specific needs.
- Prescribes appropriate pharmacologic and non-pharmacologic treatment modalities
- Implements interventions to support the patient to regain or maintain physiologic stability.
- Monitors the effectiveness of interventions.
- APRN shall document in writing in each patient’s medical record, electronically or otherwise, those acts performed by (APRN)
- Collaborates with multidisciplinary team members by making appropriate referrals.
- Facilitates patient and family decision making by providing educational tools.
Qualifications:
Education
- Graduate of an accredited Nurse Practitioner Program
- Current License, Certification, Registration for the State of Georgia
- Bilingual skills are preferred
Experience
- Minimum of 3 years of nursing. Ambulatory setting experience preferred.
- Preferred 1-year experience working independently as a Nurse Practitioners/Advanced Practice Registered Nurse (APRN)
Knowledge, Skills, and Abilities
- Demonstrate excellent patient experience and organization skills, verbal communication, teamwork, conflict resolution, and the ability to be customer focus, and understand HEAL Community Center customer’s needs
- Ability to work extended hours, potential half day Saturday hours.
- Effective computer skills
- Eligible for hospital privileges
- Other duties as assigned.
Physical Demands/Working Conditions:
General office/clinic conditions are pleasant; good, clean working conditions where accident and hazards are negligible; requires short periods of moderate lifting, pushing, or pulling objects up to twenty pounds. Clear diction and acute hearing are necessary for effective communication with the staff and public.
OSHA Classification Category III: tasks that do not involve exposure to blood, body fluids and tissues and the worker can decline to perform tasks which involve perceived risks without retribution.