POSITION: Dental Patient Services Representative
REPORTS TO: Director of Oral Health
FUNCTIONS: Under the general direction of the Dental Director in accordance with established protocols, the person in this position will assist the dentist and/or the dental hygienist in coordinating and navigating dental care, advocating for oral health, and motivating and educating people to prevent dental and oral disease. Duties include supporting dental care delivery by preparing treatment rooms, patient, instruments, and materials; passing instruments and materials; performing procedures in compliance with the dental practice act of Georgia. Additional duties include providing and participating in outreach activities to patients and families, engage patients with motivational interviewing and goal setting. The Community Health Dental Assistant will collaborate and communicate effectively with a multidisciplinary team to effectively coordinate patient care and create a comfortable and exceptional patient experience in the clinical and school-based clinic settings.
FLSA STATUS: Non-Exempt
RESPONSIBILITIES
- Greet and check in patients in a friendly manner.
- Collect co-payments and verify insurance coverage.
- Schedule and confirm patient appointments.
- Prepare new patient charts neatly and accurately.
- Various office duties as assigned.
- Responding to patient billing or financial inquiries, directing to appropriate departments, as necessary.
- Collect and post payments and record receipts.
- Prepares treatment room for patient by following prescribed procedures and protocols.
- Prepares patient for dental treatment by welcoming, comforting, seating, and draping patient.
- Provides information to patients and employees by answering questions and requests.
- Provides instrumentation by sterilizing and delivering instruments to treatment area; positioning instruments for dentist’s access; suctioning; passing instruments.
- Uses dental instruments to assist the dentist as allowable by GA law.
- Provides materials by selecting, mixing, and placing materials on instruments and in the patient’s mouth.
- Provides diagnostic information by exposing and developing radiographic studies, pouring, trimming, and polishing study casts.
- Maintains patient appearance and ability to masticate by fabricating temporary restorations; cleaning and polishing removable appliances.
- Prepares casts and models to be sent to the lab for prosthesis fabrication. Properly logs and documents cases prepared, sent out, and delivered to maintain proper patient records.
- Contacts the patient for appointments, schedules patients for delivery appointment.
- Helps dentist manage dental and medical emergencies by maintaining CPR certification, emergency drug and oxygen supply, and emergency telephone directory.
- Educates patients by giving oral hygiene, plaque control, and postoperative instructions.
- Applies fluoride and other cavity protectors.
- Documents dental care services by charting in patient records, charts, and records conditions as indicated by the doctor.
- Maintains patient confidence and protects operations by keeping information confidential.
- Maintains safe and clean working environment by complying with procedures, rules, and regulations.
- Protects patients and employees by adhering to infection-control policies and protocols.
- Ensures operation of dental equipment by completing preventive maintenance requirements; following manufacturer’s instructions; troubleshooting malfunctions; calling for repairs; maintaining equipment inventories; evaluating new equipment and techniques.
- Maintains dental supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies; verifying receipt of supplies.
- Conserves dental resources by using equipment and supplies as needed to accomplish job results.
- Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies.
- Contributes to team effort by accomplishing related results as needed.
- Perform other related duties as requested.
Qualifications:
Education & Experience
- High School Diploma or GED
- Certified as an Expanded Duty Dental Assistant in the state of GA or at least 3-5 years of practice in another state; be GA eligible for DA certification
Knowledge, Skills, and Abilities
- Requires thorough knowledge of company operations, policies, and procedures.
- Knowledge of dental computer systems must have strong data entry skills.
- Strong ability to multitask and organize workload for efficient use of time.
- Knowledge of insurance companies and verification of benefits and be able to communicate to the insurance providers and to the patient in a clear and concise manner.
- Experience in a health center setting performing healthcare reimbursement, medical insurance and billing or related work.
POSITION: Dentist
REPORTS TO: Director of Oral Health (DOH)
FUNCTIONS: The Staff Dentist in accordance with established protocols, is primarily responsible for providing dental care for the patients of HEALing Community Center for Oral Health (HCCOH). In addition, the Staff Dentist may be directed to perform other duties as directed by the Dental Director within the requirements of contractual agreements and in accordance with licensing, State and Federal funding agencies and other regulatory requirements, and in accordance with the policies and procedures established by the HEALing Community Center Board of Directors. The person in this position will coordinate and navigate dental care, advocate for oral health, and motivate and assist people to prevent dental and oral disease. Additional duties include outreach activities to patients and families, engage patients with motivational interviewing and goal setting. The Community Health Dentist will collaborate and communicate effectively with a multidisciplinary team to effectively coordinate patient care and create a comfortable and exceptional patient experience.
FSLA STATUS: Exempt
RESPONSIBILITIES:
- Expand HEALing Community Center for Oral Health’s oral health community outreach and education services by assisting with the planning, organizing, and implementation of dental outreach events and activities within the community.
- Assist in coordination of processes to identify high-risk oral health patients and enroll them in the oral health services program. Provide clinical oral health preventive as well as oral screening services in-house as well as in community settings as needed. Supports the expansion of the program by developing and consistently updating the tracking process of logged individual patient and community contacts.
- Ensure the success of the outreach program by collecting engagement data and submitting regular monthly reports on patients served and community connections.
- Work with Primary care providers and Dental Director to help improve oral health services for children and pregnant women.
- Links patient to appropriate community resources for health and health-related services consistent with regulatory, contractual and corporate requirements.
- Cultivates relationships with referral sources and multi-disciplinary team that includes, but is not limited to medical, dental, prenatal providers, case managers, outreach staff, call center staff and community partners.
- Assume quality of care for all patients of HEALing Community Center.
- Adhere to the highest standard of dental practices, ethics and professionalism at all times.
- Assist the Dental Director in establishing dental policies, quality improvement procedures, evaluating current practices, and make recommendations.
- Recommend changes in all clinical areas or in general to improve patient flow, dental record, dental billings, and appointment practices.
- Supervise, direct, train, and educate dental ancillary staff to perform their duties when necessary to understand policies, procedures, and protocols.
- Maintain an affiliation with the professional groups, dental associations, and dental organizations, as per policies and procedures established by HEALing Community Center and represent HCCOH at all meetings of these associations and organizations whenever possible or as directed by the Dental Director.
- Provide “emergency call” as scheduled by the dental director in accordance with protocols established in that regard and common and standard practices.
- Participation in community health events, such as school screenings, health fairs, social and community events, etc.
- Other duties as directed by the Dental Director.
- Must become familiar with federal, state, and local funding agencies’ rules and regulations in providing special dental services to certain classes of recipients of services.
- Become familiar with federal and state dental programs and their requirements.
- Assist in developing the dental care plan for HEALing Community Center and recommend changes as necessary.
- Performs other related duties as directed.
Additional Duties:
- HIPAA compliance – Responsible for maintaining abreast of and in compliance with all HIPAA regulations and requirements. Treats all member information confidential.
- Ensure compliance with all local, state and federal regulations.
- Participate in QA/QI activities and contribute towards the overall performance improvement of the organization.
- Required to learn and use the Electronic Health Records and Practice Electronic System and its components. As required by the job functions and highlighted in the Policies and Procedures. These components include AthenaNet, and Dentrix Ascend and other electronic features, as they are developed and implemented, as applicable to work environment.
- All employees will participate in Patient Centered Health Home Model HEALing Community Center.
Qualifications:
Education and Experience
- D.S. or D.M.D. from an accredited institution
- GA dental license or GA dental License eligible
- Current DEA License
- Current BLS for healthcare or ACLS for healthcare
- Minimal 2 to 5 years clinical experience and advanced dental training preferred
- Knowledge of the Spanish language is helpful
- Familiar with FQHC is preferred
- Must be able to travel various sites if needed.
Essential Functions:
- Diagnose and treat problems with a patient’s teeth, gums, and related parts of the mouth
- Provide instruction on taking care of teeth and gums and on diet choices that affect oral health.
- Perform oral examination of patients, analyze dental health problems, and develop appropriate treatment plans, in a manner which meets patient care needs as well as industry and State standards.
- Keeping accurate patient records both EHR and patient oral records (which may need to be used to identify individuals)
- Keeping current with organized dentistry and continuing education practices and CME’s
- Adequately perform all clinical duties within the scope of the general dentistry scope and in compliance with GA law.
- Interest in design and evaluation of efficiency of a dental program in a community health center setting.
- Authoritative knowledge of the practice and techniques of dentistry as a general practitioner in a community health center is highly desirable.
- Ability to relate to the public regardless of ethnic, religion and economic status.
Key Competencies:
A thorough and methodical approach to patient-centered care, communication, patience, good ethical grounding, critical thinking, active listening, monitoring, complex problem solving, and decision making; excellent verbal and written communication, good judgement and the ability to work long hours, often under pressure.
TITLE: Dental Assistant
DENTAL PROCEDURES REPORT TO: Director of Oral Health
ADMINISTRATIVE PROCEDURES REPORT TO: Dental Practice Manager
Summary/Objective
Assists dentist, sets up equipment, prepares patients for treatment, and keeps records.
Essential Functions
- Prepares patient, sterilizes or disinfects instruments, sets up instrument trays, prepares materials, and assists dentist during dental procedures.
- Records treatment information in patient records.
- Exposes dental diagnostic x-rays.
- Takes and records patient’s medical and dental histories and vital signs.
- Assists dentist in management of medical or dental emergencies.
- Provides postoperative instructions prescribed by dentist.
- Orders and monitors dental supplies and equipment inventory.
- Fabricates temporary restorations or custom impressions from preliminary impressions.
- Makes preliminary impressions for study casts and occlusal registrations formounting study casts.
- Pours, trims, and polishes study casts.
- Cleans and polishes removable appliances.
- The company reserves the right to add or change duties at any time.
- Performs other related duties as directed by supervisor
Competencies
- Instructing, service orientation, monitoring, social perceptiveness and critical thinking.
Education and Experience
- High School Graduate
- Certificate from an accredited dental assistant program
- 1-2 years of related experience; or equivalent combination of education and experience
POSITION: Patient Services Representative
REPORTS TO: Practice Manager
FUNCTIONS: Under general supervision of the Practice Manager, the Front Desk
Support Specialist performs a variety of nonclinical duties in support of the healthcare practice following established methods and procedures involving some independent judgment and latitude in carrying out tasks such as appointment scheduling, patient registration, point-of-service payment collection and other patient inquiry and problem resolution. Provide courteous, unbiased, and professional service to patients and assist other clinic staff as required. Reliability and a strong work ethic combined with great communication skills are a must, as well as familiarity with all necessary office equipment, software, and procedures.
FLSA STATUS: Non-Exempt
RESPONSIBILITIES
- Greet patients as they arrive at the front desk; determine reason(s) for patient visit to center; direct in accordance with office procedures for check-in, scheduling or walk-in;
- Checks in patients by verifying and/or updating demographic, insurance, and registration information in accordance with established policies and procedures;
- Facilitates the scheduling, canceling, and rescheduling of patient appointments and communicates changes to staff as needed;
- Assist with registration and scheduling appointments at health fairs, outreach programs, and other offsite events.
- Coordinates with back office staff to ensure for the timely and efficient flow of patients to the providers;
- Serves as call center personnel by answering calls, forwarding calls, making reminder calls to patients; and taking messages as appropriate for executive staff;
- Register and create EHR chart for new patients: assist patient in completion of necessary forms and consents; review patients’ intake forms to ensure completeness.
- Scan patient documents into EHR system; process inter-office documents and prepare for clinical department.
- Communicate with dental professionals and insurance company personnel to expedite patient eligibility into program and verify patient insurance coverage prior to patient appointment to determine eligibility.
- Verify household income information, Medicaid/managed care eligibility and selection of FHC as primary care provider, when applicable.
- Request and record all co-payments, and any monies past due; safeguard cash and checks from collected payments.
- Assure accurate and timely performance of end-of-day and other processing as required; balance cash and credit card transactions at the end of the day.
- Prepare new patient packets for next day clinic;
- Responsible for insuring supply of needed forms and receipt books are on hand;
- Cleans Lobby, and front waiting area when needed;
- Occasionally required to travel to additional locations as needed.
- Perform other duties as assigned.
Qualifications:
Education
High school diploma/GED; two years’ experience in a medical office or other healthcare setting preferred, customer service experience a must.
Experience
Minimum of two years’ experience in a dental office or other healthcare setting preferred, customer service experience a must. Dentrix experience is required.
Knowledge, Skills and Abilities (sample list below)
- Requires thorough knowledge of company operations, policies, and procedures;
- Knowledge of Working knowledge of Microsoft Office Applications: Word, Excel and Outlook; must have strong data entry skills;
- Maintains positive behaviors, communications and other outward expressions regarding HEAL. Maintains positive, constructive, cooperative and professional working relationships with coworkers
- Ability to exercise good judgment in evaluating situations and making decisions.
- Ability to use tact and sensitivity to timing in personal transactions.
- Familiarity of third-party payer systems: Medicare, Medicaid, commercial and Department of Health programs.
- Strong ability to multitask and organize workload for efficient use of time;
- Minimum 2 years working with healthcare insurance and knowledge of medical terminology;
- Prolonged sitting; occasional bending, stooping and stretching.
- Requires eye-hand coordination and manual dexterity sufficient to operate office equipment.
- Requires normal range of hearing and eyesight to record, prepare appropriately.
- Requires occasional lifting, up to 25 pounds.
POSITION: Family Medicine Physician
REPORTS TO: Medical Director
FUNCTIONS: The FM Physician in accordance with established protocols, is primarily responsible for providing medical care for the patients of HEALing Community Center. In addition, the FM Physician may be directed to perform other duties as directed by the Medical Director within the requirements of contractual agreements and in accordance with licensing, State and Federal funding agencies and other regulatory requirements, and in accordance with the policies and procedures established by the HEALing Community Center Board of Directors. The person in this position will coordinate and navigate medical care, advocate for systemic health, and motivate and assist people to prevent acute and chronic disease. Additional duties include outreach activities to patients and families, engage patients with motivational interviewing and goal setting. The FM Physician will collaborate and communicate effectively with a multidisciplinary team to effectively coordinate patient care and create a comfortable and exceptional patient experience.
FSLA STATUS: Exempt
RESPONSIBILITIES:
- Provide comprehensive primary healthcare and medical services to patients including ordering laboratory and radiology tests, referring patients to specialist when appropriate, analyzing medical data to diagnose conditions and propose treatment and providing direction to patients regarding lifestyle changes and treatment to improve health.
- Expand HEALing Community Center’s health community outreach and education services by assisting with the planning, organizing, and implementation of medical outreach events and activities within the community.
- Assist in coordination of processes to identify high-risk patients and enroll them in the health services program. Supports the expansion of the program by developing and consistently updating the tracking process of logged individual patient and community contacts.
- Ensure the success of the outreach program by collecting engagement data and submitting regular monthly reports on patients served and community connections.
- Work with Primary care providers and Medical Director to help improve health services for children and pregnant women.
- Links patient to appropriate community resources for health and health-related services consistent with regulatory, contractual and corporate requirements.
- Cultivates relationships with referral sources and multi-disciplinary team that includes, but is not limited to medical, dental, prenatal providers, case managers, outreach staff, call center staff and community partners.
- Assume quality of care for all patients of HEALing Community Center.
- Adhere to the highest standard of medical practices, ethics and professionalism at all times.
- Assist the Medical Director in establishing medical policies, quality improvement procedures, evaluating current practices, and make recommendations.
- Recommend changes in all clinical areas or in general to improve patient flow, medical record, medical billings, and appointment practices.
- Supervise, direct, train, and educate medical ancillary staff as well as mid-level providers, to perform their duties when necessary to understand policies, procedures, and protocols.
- Maintain an affiliation with the professional groups, medical associations, and medical organizations, as per policies and procedures established by HEALing Community Center and represent HCCOH at all meetings of these associations and organizations whenever possible or as directed by the Medical Director.
- Provide “emergency call” as scheduled by the medical director in accordance with protocols established in that regard and common and standard practices.
- Participation in community health events, such as school screenings, health fairs, social and community events, etc.
- Must become familiar with federal, state, and local funding agencies’ rules and regulations in providing special medical services to certain classes of recipients of services.
- Become familiar with federal and state medical health programs and their requirements.
- Assist in developing the medical care plan for HEALing Community Center and recommend changes as necessary.
- Performs other duties as directed by the Medical Director.
Additional Duties:
- HIPAA compliance – Responsible for maintaining abreast of and in compliance with all HIPAA regulations and requirements. Treats all member information confidential.
- Ensure compliance with all local, state and federal regulations.
- Participate in QA/QI activities including chart and peer review and contribute towards the overall performance improvement of the organization.
- Required to learn and use the Electronic Health Records and Practice Electronic System and its components. As required by the job functions and highlighted in the Policies and Procedures. These components include AthenaNet, and other electronic features, as they are developed and implemented, as applicable to work environment.
- All employees will participate in Patient Centered Health Home Model HEALing Community Center.
Qualifications:
Education and Experience
- D. from an accredited institution
- Successful completion of an accredited Family Medicine Residency with preferable 2 years of clinical practice experience
- Current American Board of Family Medicine (ABFM) certification or be board eligible
- GA medical license or GA medical license eligible
- Current DEA License
- Current BLS for healthcare or ACLS for healthcare
- Current minimal CME hours to maintain license and board certification after residency
- Knowledge of the Spanish language is helpful
- Familiar with FQHC is preferred
- Must be able to travel to various sites if needed
Essential Functions:
- Diagnose and treat problems with a patient’s health
- Provide instruction and education of all entities of medicine that affect the patient’s overall health
- Perform examination of patients, formulation of differential diagnostic plans, defines and develop appropriate treatment plans, in a manner which meets patient care needs as well as industry and State standards
- Defines and orders required diagnostic testing as well as generating appropriate subspecialty referrals
- Keeping accurate patient records in EHR
- Keeping current with organized medicine and continuing education practices and CME’s
- Adequately perform all clinical duties within the scope of the family medicine scope and in compliance with GA law.
- Interest in design and evaluation of efficiency of a medical program in a community health center setting.
- Authoritative knowledge of the practice and techniques of medicine as a family practitioner in a community health center is highly desirable.
- Ability to relate to the public regardless of ethnic, religion and economic status.
Key Competencies:
A thorough and methodical approach to patient-centered care, communication, patience, good ethical grounding, critical thinking, active listening, monitoring, complex problem solving, and decision making; excellent verbal and written communication, and good judgement.
POSITION: Nurse Practitioner
REPORTS TO: Chief Medical Officer
FUNCTIONS: HEALing Community Center’s Nurse Practitioners are licensed professional who are responsible for managing health problems and health care for the patients in accordance with State of Georgia rules and regulations. NPs shall exercise the requisite standard of care, defined as the exercise of at least that degree of skill, care and diligence as would ordinarily be rendered by advanced practice registered nurses, which include assessment of health status, diagnosis, development and implementation of treatment plans, plan of care, and evaluation of patient status.
RESPONSIBILITIES
- Functions independently to provide health services consisting of health promotion, health screening, management and treatment of acute episodic illness and management and treatment of stable chronic diseases, in addition to, physical for complex acute, critical, and chronically ill patients.
- Orders and interprets diagnostic and therapeutic tests, lab work, x-rays, medical devices, medical treatment, and diagnostic studies, when necessary, in the management and treatment of such acute illnesses or stable chronic illnesses relative to patient’s age-specific needs.
- Prescribes appropriate pharmacologic and non-pharmacologic treatment modalities
- Implements interventions to support the patient to regain or maintain physiologic stability.
- Monitors the effectiveness of interventions.
- APRN shall document in writing in each patient’s medical record, electronically or otherwise, those acts performed by (APRN)
- Collaborates with multidisciplinary team members by making appropriate referrals.
- Facilitates patient and family decision making by providing educational tools.
Qualifications:
Education
- Graduate of an accredited Nurse Practitioner Program
- Current License, Certification, Registration for the State of Georgia
- Bilingual skills are preferred
Experience
- Minimum of 3 years of nursing. Ambulatory setting experience preferred.
- Preferred 1-year experience working independently as a Nurse Practitioners/Advanced Practice Registered Nurse (APRN)
Knowledge, Skills, and Abilities
- Demonstrate excellent patient experience and organization skills, verbal communication, teamwork, conflict resolution, and the ability to be customer focus, and understand HEAL Community Center customer’s needs
- Ability to work extended hours, potential half day Saturday hours.
- Effective computer skills
- Eligible for hospital privileges
- Other duties as assigned.
Physical Demands/Working Conditions:
General office/clinic conditions are pleasant; good, clean working conditions where accident and hazards are negligible; requires short periods of moderate lifting, pushing, or pulling objects up to twenty pounds. Clear diction and acute hearing are necessary for effective communication with the staff and public.
OSHA Classification Category III: tasks that do not involve exposure to blood, body fluids and tissues and the worker can decline to perform tasks which involve perceived risks without retribution.
Title: Pediatrician
Reports To: Chief Medical Officer
Classification: Salaried, Non-exempt
Salary Range: Negotiable within an established range
Job Location: Atlanta, GA
SUMMARY/OBJECTIVE
We are looking for a licensed Pediatrician to examine and treat little patients and help in preventing diseases and illness complications. The work of a physician can be both difficult and demanding, and even more so when it comes to children. A pediatrician will have to conduct examinations by earning the trust and cooperation of the child. The ideal candidate will possess thorough knowledge of children’s diseases and epidemiology as well as the established examination procedures for infants. A pediatrician must be patient and caring and able to foster long term trust relationships with the children and their parents.
ESSENTIAL FUNCTIONS
- Conduct regular thorough examinations on newborns and young children to check and record their health and normal physical development
- Examine sick children to determine their condition and ask intuitive questions to gather information about symptoms
- Reach an informed diagnosis based on scientific knowledge and individual medical history
- Prescribe medications and give detailed instructions for administration
- Prescribe and interpret appropriate lab tests to gain more information for possible infections or abnormalities
- Prepare and administer vaccines according to the governmental vaccination plan
- Examine and treat injuries and refer the little patients to physicians of other disciplines when necessary (e.g. surgeons, ophthalmologists, orthopedists etc.)
- Advise parents on children’s diet, exercise and disease preventive measures
- Keep updated records of patients’ illnesses, surgeries or other medical episodes (allergic shocks, injuries etc.)
- Keep abreast of advancements in pediatrics and best practices by attending seminars and conferences
COMPETENCIES
- Proven experience as a pediatrician
- In depth knowledge of children epidemiology and infectious diseases
- Exquisite knowledge of diagnostic, treatment and rehabilitation principles and techniques
- Up to speed knowledge of drugs/medication appropriate for children and their side-effects
- Familiarity with traditional and web-based prescription systems
- Outstanding diagnostic and problem solving abilities
- Excellent communications skills and active listener, patient and calm
- Qualified in Basic Life Support.
- Must be able to speak English clearly and fluently.
- Must be able to read and interpret clinical data.
- Must have mobility sufficient to provide care to a variety of patients at an adequate pace.
- Must have manual dexterity sufficient to perform procedures usually performed in this specialty
- Strong interpersonal skills, and writing skills,
- Possess the skills to work with and motivate staff, board members and other volunteers.
- Have the desire to get out of the office and build external relationships.
- Be organized and exhibit “follow through” on tasks and goals.
- Display a positive attitude, show concern for people and community, demonstrate presence, self-confidence, common sense and good listening ability
EDUCATION
- Medical Degree with specialization in pediatrics
- Valid license to practice medicine
- Complete an undergraduate bachelor’s degree, Doctor of Medicine degree
- Pre-medical courses in general chemistry, organic chemistry, physics, and biology are required
- MD degree, Complete a four-year residency training program.
- Board certification, candidates must pass a board certification examination.
- This requires a strong bedside manner and clinical acumen, dexterity, precision, and surgical skill.
